Privacy Policy

Who we are

Data we collect

• Form submissions: name, email, phone number (if provided), subject, message content, and the date/time of submission.
• WhatsApp messaging: your phone number, message content, timestamps, delivery/read status, and basic profile info shared by WhatsApp (e.g., display name).
• Technical: IP address and basic device/browser data for security and anti‑abuse (e.g., rate limiting, spam prevention).
• CRM records: internal notes, tags (e.g., project type, status), and conversation history to manage client relationships.

How we use your data

• Respond to inquiries and provide requested services.
• Send WhatsApp confirmations when you submit the Site form and, where appropriate, reminder messages about your request, meetings, or next steps.
• Operate, protect, and improve the Site, our CRM, and automations.
• Maintain records required for accounting, compliance, or dispute resolution.
• With your consent, share updates about services you asked about. You may opt out at any time.

WhatsApp communications

Legal bases

• Consent (e.g., WhatsApp messaging and marketing updates).
• Contract (to provide services you request).
• Legitimate interests (site security, client relationship management, limited follow‑ups related to your request).
• Legal obligations (e.g., tax and accounting).

Sharing & processors

We do not sell your personal data. We share it only with trusted providers to operate the Site and deliver services:

• WhatsApp Business Platform (Meta) to send/receive WhatsApp messages.
• CRM and automation tools (e.g., Vtiger CRM, n8n) acting as processors under our instructions.
• Hosting and infrastructure (e.g., website hosting, logging, email delivery).
• Compliance & security providers if needed to protect our rights, users, or comply with law.

Retention

• Form and WhatsApp conversation records: up to 24 months after last interaction, unless a longer period is required by law or to establish/defend legal claims.
• System and security logs: typically 12 months.
• Accounting/transaction records: as required by applicable law.

Your rights

Depending on your location, you may have rights to access, correct, delete, port, or restrict processing of your personal data, and to object or withdraw consent. To exercise these rights, contact us using the details below. We will respond in a reasonable time.

Data deletion instructions

International transfers

Your data may be processed outside your country. When we transfer personal data internationally, we rely on appropriate safeguards (e.g., standard contractual clauses, adequacy decisions) as applicable.

Security

We use reasonable technical and organizational measures to protect personal data. However, no method of transmission or storage is 100% secure.

Children

Our services are not directed to children under 16. If you believe a child provided personal data, please contact us to delete it.

Changes to this policy

We may update this policy to reflect changes to our practices or for legal, operational, or regulatory reasons. We will update the “Last updated” date above. In some cases, we may provide additional notice.

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